Privacy Policy

Thank you very much for your interest in our website. The protection of your privacy is very important to us. Please find below comprehensive information about how we handle your data.

This data privacy statement applies to the collection, processing and use of your personal data ("data processing") when using our website as well as our heroal Communicator.

The company responsible for data processing is
heroal – Johann Henkenjohann GmbH & Co. KG
Österwieher Str. 80
33415 Verl (Germany)

Phone +49 5246 507-0
Fax +49 5246 507-222


1. Collection, processing and use of personal data

You can visit our website without providing any personal details. We merely store access data which is not personally identifiable, such as the name of your Internet service provider, or the web page you have come from to visit our site. This data is assessed exclusively for the purpose of improving our services and cannot be traced back to you.

Any use of your inventory data beyond this for the purposes of advertising, market research or tailoring our offers requires your express consent. You can contact us at any time to object to the processing and use of your personal data for the purposes of advertising as well as market and opinion research.

2. Use and forwarding of personal data

If personal data is provided, heroal will of course comply with the provisions of data protection law. The collection, storage and use of personal user data (e.g. name, e-mail address) are performed exclusively according to the provisions of the German Federal Data Protection Act (BDSG) and the Telemedia Act (TMG).

Your data will not be passed on to third parties without your express consent unless we are obliged to disclose your data, for example due to a judicial order or an administrative ruling.

3. Data security

Your personal data will be transmitted via the Internet in encoded form using Secure Socket Layers (SSL). This is an advanced Internet security system to protect and secure your data.

We take reasonable steps to protect the personal data transmitted from your computer to our website against loss, misuse and unauthorised access, disclosure, alteration or destruction.

4. Cookies

When users access the offer, one or more cookies will be stored on their computer. A cookie is a small file containing a string of characters that uniquely identifies your browser. Cookies help the provider improve the convenience and quality of its services, such as by storing user preferences. Cookies do not harm the user's computer and do not contain viruses.

The offer can also be used without cookies. Users can disable the storing of cookies in their browser, restrict certain websites or set their browser so that it notifies them before a cookie is stored. They can delete the cookies from the hard drive of their computer at any time via the privacy functions of their browser. In such cases, the functionality and usability of the offer may be restricted.

5. Web Analytics

heroal Website - Google Analytics
This offer uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on users' computers to enable the analysis of how visitors use the site. The information generated by the cookie about the use of this website by the users is usually transmitted to a Google server in the USA and stored there.

In the case of activation of the IP anonymisation on this website, the IP address of users will be truncated in advance by Google within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the complete IP address transmitted to a Google server in the USA and shortened there. The IP anonymisation has been activated on this website. On behalf of the operator of this website Google will use this information to evaluate the use of the site by the users, compiling reports on website activity and providing other website and Internet related services to the website operator.

The IP address transmitted from your browser through Google Analytics will not be merged with any other data held by Google. Users may refuse the use of cookies by selecting the appropriate settings in their browser software; however, this offer informs the users that if they do so, they might not be able to make full use of all the functions on this website. The users can also avoid the collection of the data generated by the cookie relating to their use of the website (including the IP address) by Google and the processing of this data by Google, by downloading and installing the browser add-on available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB .

heroal website - Google Remarketing feature
This offer uses the Google Remarketing feature: This feature is designed to present interest-based ads to visitors to the site. For this, Google uses cookies that are stored in the browser of the website visitor and which make it possible to check which advertisements were displayed in the visitor's browser and which advertisements were called up. The cookies do not contain any personal information. The use of Google cookies allows Google and its affiliate websites to serve ads based on previous visits to our or other websites on the Internet. If you do not wish to use the Google Remarketing feature, you can disable it by making the appropriate settings at http://www.google.com/settings/ads . For more information about Google Remarketing and Google's privacy policy, please visit: http://www.google.com/privacy/ads/ .

heroal Communicator - Piwik Web Analytics
This offer uses Piwik, a web analytics service provided by Piwik.org. Piwik uses "cookies", which are text files placed on users' computers to enable the analysis of how visitors use the site. The information generated by the cookie about the use of this website by the users is usually transmitted to a heroal server.

6. Data processing in the use of the heroal Communicator

As a user of the heroal Communicator, you have the opportunity to view and/or download and/or otherwise use content in connection with heroal products, such as catalogues, design drawings and various software tools and software for the administration and display of content and data. You can also communicate with heroal electronically via the heroal Communicator. We will store the data you provide upon registering to use the heroal Communicator (inventory data) in our Customer Relationship Management system (CRM system) and merge it with any customer data already stored there. We will also keep a record there of which documents you have downloaded. In addition, we evaluate in an anonymised form the data relating to your use of the heroal Communicator, such as which functions of the heroal Communicator are used. This evaluation is performed exclusively for the purpose of improving the heroal Communicator and cannot be traced back to you.

7. Links to other websites

This website may contain links to other websites which are not covered by this data privacy statement. Please note that we do not take any responsibility for other websites or their content. We advise you to read the data privacy statement of every website you visit.

8. Right to information for data protection, correction, deletion and blocking

According to the German Federal Data Protection Act, you have a right to free information about your stored data as well as a right to the correction, blocking or deletion of this data. If you wish to assert your right to information or have questions, comments or concerns about the collection, processing or use of your data, or if you wish to revoke your consent, correct, block or delete your data please contact:

heroal – Johann Henkenjohann GmbH & Co. KG
Österwieher Str. 80
33415 Verl (Germany)

Phone +49 5246 507-0
Fax +49 5246 507-222